They are the unsung heroes of emergency services - most often the first voice a person in distress hears. But they are often the least recognized because of their behind-the-scenes role.
Even with that, they take tremendous pride in their roles and responsibilities in linking the people with the help they need.
"I don't hesitate to call the Buena Vista County Communications Center the best dispatching center in the state," said Nancy Brady, telecommunicator training coordinator for the Iowa Law Enforcement Academy and a former employee of the BV County Communications Center. "This is the best staff there is and there is excellent leadership. Citizens should drop them a note to show their appreciation for the dispatchers here."
The county communications center is nestled in the basement of the Courthouse - a person could easily walk right by the mirrored door just a few steps down from the sheriff's office.
The compact room that houses the comm center was remodeled two years ago. Inside, it is dimly lit and filled with three dispatching stations, each independent and ergonomically designed. Two stations allow dispatchers to sit, while one allows a person to stand while performing duties.
While the center is easy to miss, its functions are not.
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