During a recent review by the state of Iowa, Faith Hope & Charity's Community Services Programs received the highest certification possible. The programs earned a three-year certification with excellence. Home and Community Based Services (HCBS) conducts the review by interviewing parents who use FHC Community Services Programs.
"The review tells us the families we serve are happy with our services, they believe FHC delivers programs at a quality level and that we abide by the rules," says Social Services Director Bev Miller.
The goal of the review is to assure that the agency furnishes high quality services under the HCBS programs waiver within a framework of accountability to the community it serves. The objective is to assess the quality of services provided by the agency through an outcome based process with standards for governance, administration and services as set forth in the Iowa Administrative Code.
"The outcome is the essence of our programs; it is how we develop services, it is also a reflection of how successful we are in meeting the needs of the families," added Miller. The written survey also reported several commendations:
* The assessment process FHC utilizes and follow-up on consumer home and vehicle modification needs.
* The level of involvement in school meetings and maintaining information on school issues.
* The level of participation in activities with clients that parents could not normally be involved in. This allowed some clients more access and choice in activities.
While the state did praise a number of the Community Services Center programs, Miller says staff members are always looking for ways to improve services to families with special needs children.