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Tuesday, May 3, 2016

Spanish for retail workers course starts Jan. 24 at Iowa Central in Storm Lake

Thursday, December 13, 2001

A Spanish for Retail Salespersons short course will be held for 10 consecutive Thursday mornings from 9 - 10:30 a.m., starting Jan. 24. Hector Velez will be the instructor.

This course is designed for non-Spanish speaking employees of grocery stores, gas stations, convenience, department and discount stores, and other retail stores who may come into contact with Spanish-speaking customers and clientele.

The course goal is to provide non-Spanish speaking retail employees with specific Spanish language skills so that they will be able to better assist their Spanish speaking customers and clients with routine sales transactions, exchanges, and refunds thereby promoting better customer relations.

The language component utilizes phonetic encoding to address the most important Spanish commands, questions, and phrases pertinent to daily retail interactions. No prior knowledge of Spanish necessary.

Participants will be able to use Spanish to: greet customers and clients; express and receive dollar amounts; cash checks; make welfare card withdrawals; assist customers with the purchase of groceries, convenience store items, gas, alcohol and or tobacco; help the customer on the floor; sell money orders, wiring money, and conduct routine security tasks.

Participants will receive a 45-page comb-bound manual and two accompanying cassette tapes.

Course fee $77.25 plus a text fee. To register or for more information contact ICCC at 712-732-2991.