If you don't like it, we'll replace it," says Nathan Schlesner, owner of Nathan's Floors to Go. That's the motto for his store, Nathan's Floors to Go. "If you come into my store, you're the boss."It's all about pleasing the making the customer happy with a quality product and reliable service with professional installers.
Schlesner and his wife, Kristie of Auburn, opened Nathan's Floors to Go in downtown Storm Lake in March. They also own a store in Auburn which they opened about six years ago. Schlesner said he decided to open another store to meet more of the flooring needs of the Storm Lake community. "I thought there was a need for another store, for more service," Nathan said. "He's done quite a bit of business in Alta and Storm Lake," added Kristie who helps work at both locations. Deb Gardner, of Storm Lake, was recently hired to serve as the Storm Lake location manager.
The store sells a variety of styles and colors of carpet, hardwood, ceramic, tile flooring, window treatments, carpet cleaning and air duct cleaning service in his new store. Schlesner said buyers will be protected by his "no regrets guarantee." The guarantee says says that flooring will be replaced free of charge during the first 30 days after installation if the individual or family is not satisfied. However, installation costs are not included. Flooring will be replaced one time with another style of equal or lesser value. I Schlesner said his products also come with a lifetime installation warranty. For example if their is a mistake made when the flooring is laid, Schlesner said he'll make sure to replace or fix the flooring. "We just want them happy," he said. "We'll do whatever it takes." Schlesner said he felt another reason customers should check out his store is his "headache free," process.His consultants will go through a series of questions that will help a customer narrow down the choices to find a carpet or floor for your specific need. Schlesner is also offering a deal for customers to receive $50 off a purchase over $3,000.
Schlesner was an installer for a carpet business in Carroll previously to opening his own flooring business. Nathan is certified by the International Certified Floorcovering Installer's Association.
In 1998, he established Nathan's floor covering service which served as an installation service. Nathan's has become a growing business since 2001.
Nathan moved to Iowa about eight years ago from Nevada. Nathan's is open Monday through Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 3 p.m.