Mental health professionals in Buena Vista County have expressed concern regarding Regional Transit Authority rates and services to local clients in the area.
Rose Lee, RTA executive director, acknowledged that the best service has not been provided locally in the Buena Vista County and Storm Lake area. Some of the complaints include waiting time for customers, unscheduled stops and long rides.
Lee said a shortage of drivers, low wage rates and insufficient equipment to handle communication traffic have contributed to the poor service.
Cindy Wiemold, administrator at Genesis Development, said efforts have been made to improve communication problems, but noted that more needs to be done. She suggested providing a local dispatch in Storm Lake.
Sue Morrow, director of Spectra Health Care, said she is concerned about people who rely on RTA for transportation to their job site.
In regard to fees, Lee said some counties in other regional transit areas subsidize the RTA, which allows service costs to be lowered. Buena Vista County only provides funds for vehicle replacement - $9,186 in the coming budget.
All of the groups involved in the discussions plan on meeting again to discuss ways to improve service and other possible solutions.